Facebook and Instagram Messenger Chatbot

A Facebook Messenger chatbot is an intelligent automated messaging tool that can interact with users via Messenger. It is programmed to understand questions, respond to them, and execute different tasks. From a user’s perspective, they are friendly, accessible, and a time-saver.

Instead of downloading and opening an app, making a phone call, searching and loading webpages, the user can type a message just like they would to a friend on the same platform that they interact with their friends on.

Most of the Facebook Messenger bots that brands use are simple and only work on Messenger. They are not omnichannel, which can be a limitation.

However, Zebrabuzz’s Messenger chatbot does not only work on Messenger but can also be integrated into Instagram, your Facebook page, website, email, SMS, among other platforms.

Nowadays, customers expect brands to provide multichannel experiences. This is why the best way to interact with your customers and build trust and loyalty is to connect with them where they feel most comfortable. You can get started and create a free chatbot for Facebook, Instagram, and the web for free via Zebrabuzz today.

There are many reasons why you need a Facebook Messenger bot. Here are some of these reasons:

1. 
   

   Provide Customers with 24/7 Service without Increasing Employee Headcount

It does not matter if you are a local business or a multinational company; providing 24-hour service can be crucial. As a Facebook Messenger bot can operate for you and your team while you are available and unavailable, you will be providing your customers with an immense perk. This ensures customers can reach your business regardless of time and even on holidays and weekends and still get their questions answered, make payments, schedule appointments, among many others.

2. 
   

   Automate answers to your FAQs

Without a Messenger bot, your team may spend a reasonable portion of their daily activities answering frequently asked questions. Although answering questions is important in developing good customer relationships, it can cut into your team’s time, effectively reducing your daily productivity levels. However, you can automate your Messenger bot to answer your most common questions so users who need answers can simply chat with the bot.

3. 
   

   Simplify Repetitive Tasks

With a Facebook Messenger bot, you can simplify and automate many day-to-day tasks like payments, account statuses, transactions, and many others, depending on your industry.

4. 
   

   Build Your Customer Base and Generate Massive Leads

With a 95% open rate, chatbots increase your chances of converting more leads. With a Facebook Messenger bot, you are almost likely to convert everyone who chats with your bot via Messenger. The bot can also collect user data like phone numbers and emails for customers who might not have become conversions instantly but need a bit of ‘push’ to become conversions. This could be by promoting special deals via email and SMS. These and many other reasons are why you need a Facebook Messenger chatbot.

It only takes a few minutes to create a Facebook Messenger bot on Zebrabuzz. To build a Messenger chatbot, you need to create a free Zebrabuzz account.

After creating your account, you will link your Facebook and Instagram accounts and enable bot connection. You can then proceed to creating and editing bot settings and setting up many other functions.

We have extensive video resources that will guide you on the step-by-step process of performing several actions on Zebrabuzz. You can access these videos via the training tab at the top of this page or click here.

Zebrabuzz requires no coding or technical skills before you can create a chatbot. However, suppose you need help creating your Messenger chatbot.

In that case, we have a team readily available to build, design, and manage your chatbot for any business industry. Click here to contact our team and get started with building an intelligent Messenger chatbot today.

When deploying a Zebrabuzz chatbot into your customer service unit, your marketing strategies will improve substantially.

It is also recommended to use customer service chatbots on social media platforms such as Facebook Messenger and Instagram due to the large number of users who require assistance. Chatbots will also help improve your business’ content marketing as a result of the information and user data they can collect from your customers.

As a result, they can personalize the content for each customer, increasing your chances of retaining them as long-time customers. This is one very important way to get loyal customers to your brand.

Our chatbot solutions can also be crucial in automating your Frequently Asked Questions (FAQs). Besides functioning around the clock, the chatbot assists in resolving the issue regardless of the difference in time zones. You can get started on Zebrabuzz for free today.