Every business – including restaurant and catering business – desires to grow. If you are a restaurant owner or manager, you will want increased patronage, quality seamless customer experience, and widespread advertisement and sales promotion. With Facebook messenger chatbot, it is possible to achieve all your business goals and even more. A messenger chatbot like
Josh Scott, Author at ZebraBuzz - Page 15 of 15
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Social Media Customer Service Strategy
The modern-day customer is highly favored. Unlike in those days when businesses could only be reached by phone and fax communication, today, customers can engage businesses faster and easier, thanks to social media. Research studies have shown that 92% of businesses have a social media presence. This means customers can now directly grab the attention
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Using Social Media as a Customer Service Tool
Our world is social media-obsessed. A lot of people prefer Facebook chat to communication via phone call or email. As many as 60% of social media users regard social media as their source of news and entertainment. Within the last three years, 70% of social media users have reached out to businesses across different social
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What Is Social Media Customer Service
The key to the success of every business is creating a sustainable relationship with customers. This relationship can be groomed over time through the power of social media. In our not so distant past, telephone and postal service were the only service channels to relate with customers, the development of social media has brought in
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Why Is Social Media Important for Customer Service
Businesses are always looking for ways to connect with their customers using social media. Before the advent of social media platforms like Instagram and Facebook, businesses had to contend with using expensive and disruptive telephone services or impersonal or cold email messages or widely ineffective word-of-the-mouth interactions. Social media has eliminated a lot of the
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What is a Facebook Messenger Chatbot?
The world has become a digital village; you may have come across terms like artificial intelligence and Facebook Messenger chatbot and do not understand their meanings. A chatbot is an artificial intelligence computer program that can simulate conversations with a user on websites, mobile applications or messaging platforms like Facebook Messenger. You may wonder whether
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