Social media is a great place to market your products. With billions of active users, you already have your customers waiting for you. There are many ways marketers use to increase traffic and conversions on their social media pages. However, many business owners and...
It is no longer a secret that social media plays a significant role in any customer service strategy a business wants to employ. The size of the users is a clear indication as to how much people prefer social media platforms to any other form of communication....
About 50% of small businesses fold up within the first five years, and this is largely due to money-related issues. Small businesses face a lot of financial problems, and while some of them could do little about it, many have fallen because they simply spent too much...
Social media has given customers an easier and flexible way to send in comments and reviews, be it negative or positive. By simply navigating to a business’ page, they can leave comments under their posts or by sending a direct message. Brands usually have a...
The impact social media can have on your brand’s customer service cannot be overemphasised. Many 21st-century businesses have realised this and are beginning to concentrate more on social media customer service. However, only a few are using social media to its...
