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Using Social Media as a Customer Service Tool

Using Social Media as a Customer Service Tool

by Josh Scott | Aug 29, 2020 | Facebook Messenger Bot, Social Media Customer Service

Our world is social media-obsessed. A lot of people prefer Facebook chat to communication via phone call or email. As many as 60% of social media users regard social media as their source of news and entertainment. Within the last three years, 70% of social media...
Why Is Social Media Important for Customer Service

Why Is Social Media Important for Customer Service

by Josh Scott | Aug 29, 2020 | Facebook Messenger Bot, Social Media Customer Service

Businesses are always looking for ways to connect with their customers using social media. Before the advent of social media platforms like Instagram and Facebook, businesses had to contend with using expensive and disruptive telephone services or impersonal or cold...
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