Customers are the bedrock of every business, and being able to satisfy them goes a long way in sustaining your organisation. Chatbots can improve your customer service, and the work they do in satisfying customers is unmatched. It is not rocket science to figure out a happy customer will always come back.
Customers notice the businesses that make the buying process easier and as well treat them well. A general human behaviour is we love to remain where we feel valued.
The same goes for your business; your customers will not stay if they are not happy with how you treat them. However, another human characteristic is that it is humanly impossible to please everyone.
You certainly cannot by yourself please all your customers, no matter how you try, but you HAVE to. It is for this reason you need to use chatbots to improve your customer service.
Nevertheless, as important as chatbots may be towards improving your customer service, it is equally important you use a high-quality chatbot.
Without a highly intelligent chatbot like Zebrabuzz, for instance, there is really no improvement. Using the average chatbot means having a ‘not bad’ customer service, but remember you are looking for an improvement.
Zebrabuzz is an AI chatbot that can interact with new and existing customers wherever they may be in real-time through web chat, SMS, Facebook Messenger, or any other platform of your choice.
Artificial intelligence is a very important feature that should be in chatbots that want to be used to improve customer service.
With that being said, in what way can chatbots help in your customer service department?
Ways Chatbots help to Improve Customer Service
Chatbots have been around for quite some time but only gained prominence when bigwigs like Facebook, Google, Amazon, and others adopted them.
Now they have grown from the decision-tree bots they used to be to the powerful tools that have so far changed what online marketing is.
For the businesses that have started using them, and for you that wants to know; this is how chatbots are refining customer service:
- Smooth Real-Time Chat
- 24/7 Availability
- Increased Lively Engagements
- Speed and Efficiency
- Chatbots Reduce Human Error
Smooth Real-Time Chat
Chatbots are making customer service better as they can offer seamless and smooth chat in real-time.
However, as stated earlier; this is why artificial intelligence is important. While a chatbot without AI can have a live chat with a customer, there is the possibility of friction in the communication.
Zebrabuzz, for instance, like some other chatbots, have the latest updates of AI, including natural language processing methods. This means they are equipped to analyse customer queries to deliver answers that match the needs and demands of the customer.
As the Zebrabuzz chatbot can be integrated into any online platform, your customers can talk to your brand live without having to leave their favourite messaging platforms like Facebook Messenger.
Therefore, chatbots help you have smooth and seamless communications with new and existing customers in real-time.
Your customer service support staff needs sleep, chatbots do not! Another way chatbots are improving customer service is through their 24/7 availability.
A chatbot is always available. Besides sleeping, other things can keep your staff off work like leave, health reasons, coffee breaks, among many others.
Chatbots are not bothered by these, and as a perk, they help you save money you would have spent on more staff. As you do not need to pay chatbots recurring payments like wages, salaries, bonuses, pay-out fees, etc., you save extra $$$.
Customers usually have needs that arise outside of your business hours, and these are questions that they will seek immediate answers to.
As your staff will not be available outside business hours, chatbots ensure your customers’ requests are attended to even on weekends or late at night when you are sleeping.
Customers no longer have to wait for a response and with chatbots, can get immediate answers whenever they reach out.
By being available 24/7, you show your customers that you are 100% committed to their experience, which will go a long way in ensuring they remain your customers.
Increased Lively Engagements
Increased lively engagements are another way chatbots are improving customer service. It’s expected that a human customer support may get tired of the different requests and queries shot at him.
It is also understandable to run out of humorous and compassionate responses after having responded to numerous questions and comments.
Chatbots perform another great role in this aspect in that they give a remarkable, engaging atmosphere.
Your business will become a fun zone with the humour chatbots incorporate in their intelligent responses.
Nevertheless, this can only be done by chatbots that have artificial intelligence which takes us back to the importance of having a bot like Zebrabuzz, capable of interacting with your customers engagingly.
Speed and Efficiency
The speed of chatbots is unmatched. They can give responses immediately a request or query is made.
Even though patience is a virtue, not everybody is blessed with it; don’t expect your customers to be either.
Customers want to get things done quickly. Therefore, when they can come to your page and get all their requests and issues dealt with instantly, they become impressed and develop an affinity for your business.
Not only are chatbots fast, but they are also efficient. They will get things done in record time.
Chatbots Reduce Human Error
Chatbots also improve customer service by reducing the errors of your support staff if you have one.
As chatbots significantly take the workload off your other staff, it gives them time and space to dispatch their duties effectively.
They are no longer choked by customer requests here and there and can hence, focus on any other customer service duty they need to do.
AI chatbots, for example, are designed to gain access to vast information that can help them respond accurately to your customers’ questions. Therefore, you do not need to be worried if they can do the job.
As customer demands increase, you need to automate your customer service department to match their expectations, so you do not have to lose customers.
In fact, customers may not be the only thing you lose; in an age where all is needed to bring down a business is a tweet from a disgruntled customer, you certainly don’t want to make them unhappy.