Thanks to advanced technology, customer support is getting better. With the introduction of AI-powered chatbots like Zebrabuzz, businesses can enhance and improve their customer service operations. We understand that implementing new technology can be met with a bit of scepticism; this is why this article will outline some of the most significant benefits of chatbots to your business. We hope this will help you make a more informed decision.
Chatbots are very useful customer support tools, thanks to their machine learning capabilities. Not only do they better customer experiences, but chatbots are making the work of customer support agents easier. Here are some of the benefits of chatbot in customer service.
Using ZebraBuzz Chatbot As a Customer Support Chat Tools
Though some business owners may erroneously think implementing a chatbot in their customer service strategy is akin to replacing humans with robots. This narrative is false. The use of chatbots does not eliminate human agents. In fact, the use of chatbots is highly beneficial to both the customers and human agents. The benefits of chatbot include:
Quick response time
One of the popular benefits of chatbots is the ease in which they help customers get fast replies. This is why the number of customers who prefer chatbots is growing rapidly.
At times, customer service agents may have to deal with a lot of questions from many customers. Several customers will have to face delays before they get attended to. Chatbots never encounter that scenario. A chatbot can provide real-time answers to hundreds of customers in an instant, without delays.
According to the latest statistics, close to 90% of customers require fast replies to their queries and enquiries. Quick response time is essential for brand loyalty and customer retention. Chatbots live up to the expectation of providing super-fast and effective customer service round-the-clock. While it is true that humans may need to pause for mealtimes and sleep, chatbots do not need those, and they perform optimally without ceasing.
So, customers can always rely on fast responses while interacting with a chatbot. As long as you take the time to feed it knowledge and information regularly, your messenger bot or website bot will become autonomous and highly reliable. This is why we advise you to use an easy chatbot builder like Zebrabuzz.
Apart from swiftly providing answers to frequently asked questions, a chatbot can assist customers who have troubles checking out. For customers who may be confused about delivery schedules, chatbots can make clarifications. In cases where the issues are exceedingly complex, chatbots can connect your customer to a customer care agent.
In a situation where customers are finding it difficult to make purchasing decisions, chatbots can recommend products based on purchase history. Chatbots, in fact, can assist as many customers as required. This eliminates delay.
Less time on repetitive questions
Another benefit of chatbots is that they instantly provide customer service solutions to enquiries and queries that do not need complex human replies. It saves the time and effort of your customer care agents. Easy questions like: ‘when is your opening time?’ or ‘how do I get started?’ can easily be replied by chatbots.
Allowing chatbots to handle these repetitive questions will surely boost the morale of human agents. It is not always pleasant, providing answers to monotonous and repetitive questions. When human agents spend more time solving complex issues, it improves their skills.
These repetitive questions are usually found in the FAQs of websites, but most customers rarely read them. Through automation, chatbots will provide swift answers to this type of questions.
Read: How to Improve eCommerce Customer Experience with Chatbot
It does not matter which hour of the day your customer needs support or assistance; your chatbot will always be there to help. This is a great benefit of chatbots. They give your customers the convenience to easily reach your business, whether on messenger or websites. Chatbots can be used to facilitate an omnichannel customer service experience.
With zebrabuzz, you can even build your chatbot to always update customers on their availability via contents, notifications and messages.
Humans cannot work for 24/7 non-stop, but chatbot can.
Using a chatbot is key to providing round-the-clock customer service for customers. At every hour of the day, chatbots are available to your customers for interaction.
So with chatbots, the era of unavailability of customer service due to sleep or lunch break is now a thing of the past. Your customers will no longer be frustrated and unhappy due to these delays.
Boost customer engagement
Chatbots give instant response to customers. They offer businesses more advantages than traditional phone calls and email messaging. Because of its ability to provide a real-time customer support solution, zebrabuzz chatbot can improve customer engagement. With data from your website, you will be able to increase their responsiveness. They are always available to help your customers by offering personalised recommendations. ‘
The key to customer satisfaction, retention and acquisition is speed and convenience, and the zebrabuzz chatbot provides that. Your customers will no longer be stuck whenever they need an instant reply or require your urgent attention.
Read: Why Chatbot Is Important In Customer-Driven Business
The way you communicate with your customer matters. It sets your business apart from your competitors and instils a quality of distinctiveness in your business. Brand voice is more of style, and you are at liberty to use any style you want for your business if it reflects your business value and culture — whether happy, amused, jolly, upright or intellectual. The list is endless.
The same way you have a personal style of communication so does your business. Brand voice helps to build an emotional bond between your business and customers. This will lead to brand loyalty.
Chatbots can be used to fashion a chatbot for your business. This will boost your brand reputation and positively create a sustainable brand image for your business. An effective and easy-to-use chatbot builder like zebrabuzz can be used to reflect your brand voice easily.
Zebrabuzz chatbot can attach creativity and style to your business.