Every day, more and more people are using social media, meaning there is a huge possibility that a large percentage of your new and existing customers are part of these. This means online stores and businesses must ensure they start using their social media pages for...
As social media is a large space, marketers and business owners need customer service tools that can make the process of reaching out to their clientele seamless. There are several social media customer service tools that are either already in use, in use but not...
The structure and purpose of social media ensure that it can play a very significant role in customer service. The structure in that it is a communication system between two or more people. This structure of being able to reach a business directly for complaints,...
There are about 1.3 billion active Facebook Messenger users who use the platform to interact with their friends, family, and now, potentially your business. Besides users, there are also more than 90 million businesses on Facebook with Messenger users sending up to 8...
The timeframe it takes to build a chatbot depends on many factors. One cannot say there is a specific time it will take to build a chatbot. You can build a chatbot within half an hour, and it can also take up to 8 weeks. Some chatbot building platforms already have...
