Our world is social media-obsessed. A lot of people prefer Facebook chat to communication via phone call or email. As many as 60% of social media users regard social media as their source of news and entertainment. Within the last three years, 70% of social media...
The key to the success of every business is creating a sustainable relationship with customers. This relationship can be groomed over time through the power of social media. In our not so distant past, telephone and postal service were the only service channels to...
Businesses are always looking for ways to connect with their customers using social media. Before the advent of social media platforms like Instagram and Facebook, businesses had to contend with using expensive and disruptive telephone services or impersonal or cold...
The world has become a digital village; you may have come across terms like artificial intelligence and Facebook Messenger chatbot and do not understand their meanings. A chatbot is an artificial intelligence computer program that can simulate conversations with a...
