The impact social media can have on your brand’s customer service cannot be overemphasised. Many 21st-century businesses have realised this and are beginning to concentrate more on social media customer service. However, only a few are using social media to its...
Every day, more and more people are using social media, meaning there is a huge possibility that a large percentage of your new and existing customers are part of these. This means online stores and businesses must ensure they start using their social media pages for...
As social media is a large space, marketers and business owners need customer service tools that can make the process of reaching out to their clientele seamless. There are several social media customer service tools that are either already in use, in use but not...
The structure and purpose of social media ensure that it can play a very significant role in customer service. The structure in that it is a communication system between two or more people. This structure of being able to reach a business directly for complaints,...
Customers are the bedrock of every business, and being able to satisfy them goes a long way in sustaining your organisation. Chatbots can improve your customer service, and the work they do in satisfying customers is unmatched. It is not rocket science to figure out a...
Instagram is a highly engaging and entertaining social network platform. With over 1 billion monthly users, Instagram has emerged as a business marketing channel as more than 7 million businesses have an account on Instagram. In today’s business climate that is...
