Zebrabuzz and Chatfuel have two of the most effective chatbots that are currently in the market today.

Chatbots have been created to automate marketing and communication and increase sales in record time. Zebrabuzz and Chatfuel are two platforms where you can build Messenger chatbots suitable within minutes.

However, although there are several similarities between both, there are some notable differences.

This blog will aim to do justice by comparing both Zebrabuzz and Chatfuel chatbots and what you should expect from each.

Chatfuel chatbot marketing system automates and combines Facebook Messenger and SMS to grow a business. Like many other chatbots, it is built to capture more leads, engage with prospects, and so on.

Zebrabuzz is a Facebook Messenger chatbot that can grow your business by connecting with new and existing customers wherever they are. It is also used to generate leads, sales, and engage customers in real-time via web chat, SMS, Facebook Messenger, etc.

Leads Generation

Both Zebrabuzz and Chatfuel can generate massive leads for your business. Chatbots can generally drive sales with high open rates. However, open rates differ based on chatbots.

According to Chatfuel, you can get up to 80% open rates with their Facebook Messenger chatbot. Zebrabuzz, on the other hand, assures higher open rates with up to 95% on offer.

Roles of chatbots in social media customer service

Artificial Intelligence

Chatfuel allows you to integrate artificial intelligence into your chatbot from an external framework. The external framework works to help you harness AI into your Chatfuel bot.

However, Zebrabuzz is an artificially intelligent chatbot. It has several frameworks that allow you to harness the power of artificial intelligence with your Zebrabuzz chatbot alone.

This AI in Zebrabuzz combines various forms of machine learning and natural language processing which will ensure a seamless conversational flow.

Zebrabuzz, chatbots also have a different kind of artificial intelligence to many other chatbots available with personalised and customised recommendations for your customers based on their date.

This ensures they spend more time on your page, checking out other products that they will be interested in.

It can also directly tag customers in comment replies by using their names or/and their usernames which will give a personal touch to interactions.

With the power of artificial intelligence, Zebrabuzz can also delete or hide unwanted and negative comments on your page.


Zebrabuzz and Chatfuel chatbots are compatible with the same channels. They are both Facebook Messenger chatbots that connect with your users on SMS, Email, and on the web as well. Some specific functions can be performed on Instagram.

You can also use both platforms to create QR codes that can be used in or outside Messenger.


You can find chatbot templates on Chatfuel. You can choose to chat with a sample bot on your dashboard. However, although Zebrabuzz does not, the chatbot can be designed to suit your specific needs in any business industry.

Chatbot templates can sometimes be restrictive to a particular business, and you may face difficulties if you offer multiple services that contrast or are in different industries.

Zebrabuzz can be used to sell products, interact with customers, build Massive email lists to update customers on news, promotions, products, offers, etc. and to book appointments, flight etc., make reservations, order food, Cinema Tickets, Taxi, among many others.


Chatfuel has three levels in their pricing; Free Trial, Pro, and Premium. The Pro category costs $15/month and includes better features than the free version.

The price for the Premium category is not stated, but according to a 2020 chatbot review by Ometrics, the costs of having a Chatfuel chatbot could extend up to $300+ which is presumably how much the Premium version could cost.

Zebabuzz also has a free option with no credit card required as well as access to all its features for as long as 14 days!. With the many benefits on offer, you can make the money you need and more before you are required to pay. You can also cancel anytime.

There are also three other different packages; the Pro-Bot which is very extensive in its functions and costs a one-time payment of $14.99/mo, Expert Bot costs $22.88/mo, and Legend Bot, which has more services than many other chatbot platforms costs $44.98/mo.

Some Other Features of Zebrabuzz

Zebrabuzz Facebook Auto Commenter and Auto Liker tools

Facebook auto commenter tool can be integrated into your Facebook page and automatically reply to customers comments and messages both privately and publicly. Instead of manually replying tons of comments on your page, this tool can be used to reply to them without your supervision.

The Facebook auto liker is used to automatically like comments and pages as well as boost the likes on your page. You can learn more about the auto liker tool here.

E-Commerce in Messenger

This allows you to open your store directly on Messenger so that customers do not have to leave the platform to shop. It ensures optimum convenience for customers and increases conversion rates.

Abandoned Cart Recovery Reminders

This feature sends automated reminders to your customers who have forgotten to complete their purchase.

It will send reminders via Messenger, SMS, and email to customers who have not checked out. This significantly increases your chances of selling more. The reminder also has a link directly to the payment page, so they don’t have to find the product and initiate the process again.

Social Poster Feature

This is to automate your social media posts on Facebook and other platforms. You can use this feature to post your products to as many social media pages for as long as possible.

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