What is the difference between a chatbot and live chat? Majority of people who have patronised an online business or enterprise would have experienced at least one of the two. While their differences are not obvious and can be difficult to spot, there are ways you can...
One of the numerous advantages of chatbots is client satisfaction, but that’s not the only benefit; there are also several reasons why chatbot is important in customer-driven business. Chatbots play salient roles in helping businesses make more sales as well as...
Using social media to promote your business is one of the veritable tools of getting your products and services to your customers. Nowadays, social media has become an established tool that all marketers must be able to use. The reasons are not hard to understand;...
For any business venture, even for retailers and marketers, improvement is important. You must always strive to be better and keep up with the constantly changing trends of the digital marketing world. There are many ways to improve customer service in retail with...
Chatbots perform several functions for a business. Of all its functions, customer satisfaction is key. If you consider customer service to be significant, it is important to know if and why customers like chatbots. After all, most businesses implement chatbots because...
Nothing shows commitment to customer experience than the implementation of chatbots, and there are several ways businesses can improve customer satisfaction with chatbots. Imagine one had to queue 1 or 2 hours to get a cup of coffee. No matter how good that coffee is,...
