Chatbots perform several functions for a business. Of all its functions, customer satisfaction is key. If you consider customer service to be significant, it is important to know if and why customers like chatbots. After all, most businesses implement chatbots because...
Chatbots are rapidly changing the customer service landscape for the better. Customers detest slow and sluggish customer service response. The era of delaying customers being delayed for hours before speaking to a customer care agent is over. There has been a...
Of all the significant roles that chatbots perform in business, user satisfaction is one of the most important ones. It is, therefore, important to know if customers like chatbots. As competition increases in the business world, so does the need for new initiatives to...
Nothing shows commitment to customer experience than the implementation of chatbots, and there are several ways businesses can improve customer satisfaction with chatbots. Imagine one had to queue 1 or 2 hours to get a cup of coffee. No matter how good that coffee is,...
Rarely will you find the same thing trending on social media for two or more consecutive days. It is the same for social media customer service trends, and you must regularly keep yourself abreast of new developments. Nevertheless, as much as these trends are always...
Keeping customers happy and regularly engaging them is important to any business. There are several ways you can achieve this, one of which is to make a chatbot for free. Every business must strive to improve and be better than their rivals constantly. This is why...
Artificial intelligence (AI) is improving how several industries function. Early adoption of AI-powered customer service has been shown to reduce expenses on operational cost, better patronage and brand loyalty, increase sales and positively impact on customer...
With the increasing rate at which businesses are adopting the use of chatbots, and how significant bots are to a business, it is important to take advantage of them. However, as such, you must choose the best chatbot platform to build yours. There are several chatbot...
In between all the coding, programming, and computing jargon, it is easy to get overwhelmed and wonder if it is easy to make a chatbot. Chatbots are all the rage nowadays. They are the future of online and digital marketing and are certainly worth the hype and...
Either through customer service departments or personal assistants like Alexa or Siri, nearly everyone would have interacted with a chatbot at least once. It is fascinating how smart they are, and one will wonder how chatbots are trained. Chatbots are trained to...
